Do you have a question about a school related technology issue? Do you need assistance logging on to the Dashboard? Are you locked out of your student email account? Are you having trouble accessing Banner or Blackboard? Do you need assistance installing Microsoft Office 365, Lockdown Browser, or other school related software? Do you need help logging on to the computers on campus?

If so, please contact the Gwinnett Tech Student Help Desk. or 678-226-6407

In person and remote assistance is also available by appointment.

When submitting a help request please include your first and last name, your student ID number, and your student email address so that we can help you more quickly.

Additional security on Office 365 accounts

Due to the recent surges of spam and phishing, Gwinnett Technical College is implementing additional security on all student email accounts. This is called Multifactor Authentication.

You will be prompted to add an additional means of communication (typically a cell phone) which will be used to verify that you are who you claim to be. This is a link to a guide on what you might see:

Accessing your Dashboard Account
Installing Office 365

Frequently Asked Questions

What is Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) is a more secure authentication process for connecting to a web service. It uses at least two out of three factors: something you know, something you have, or something you are. Examples of these would be a password, a USB security key, and a fingerprint.

Why does GTC require MFA for Office365 logins?

This year saw a substantial increase in the quantity and complexity of malicious emails on the Internet. Spammers have been increasingly successful in tricking account holders to release their password compromising these accounts which were in turn are used to send spam or other malicious attacks.

How does MFA prevent unauthorized logins if the student’s login information has been compromised?

By requiring a cell phone as an additional authentication requirement, MFA blocks access to criminals even if they have the student’s login information. If you get multiple authentication messages on your phone even though you aren’t logging in to Office 365, change your password as soon as possible. You have likely compromised it in some way without your knowledge.

Can I use an alternate email address for MFA?

No. Office 365 MFA only supports phone verification.

Is there some alternative to a phone call or SMS?

No.  GTC’s access policy does not support any other authentication method.

Will you disable MFA on my account if I find it inconvenient?

No. MFA protects you, other students, faculty, staff, the school’s data, and others online. It has also been instituted as a required security policy at Gwinnett Tech.