COVID-19 Operational FAQs and Resources

Gwinnett Technical College's emergency operation plan is now updated to a full closure of all campuses until further notice. Please continue to visit our website and follow us on social media for the latest updates.


   Students

  1. If you are currently taking ESL, GED or Take Ten+ classes:
    • On March 23, 2020, we will send you an email explaining your class options.

  2. If you want to enroll in ESL, GED or Take Ten+ classes:
    • Right now, we are unable to enroll new students. If you were scheduled for testing and registration, we will provide any updates at the links below.

GED Classes: https://www.gwinnetttech.edu/programs/ged/ged-preparation-classes/
ESL Classes: https://www.gwinnetttech.edu/esl
Take Ten+: https://www.gwinnetttech.edu/programs/take-ten-program/

The GED Testing Centers are closed until further notice. We will provide updates at our GED Testing Webpage and on Facebook.

I have general questions about my enrollment. I want to speak to an advisor.

To discuss anything about your current or future enrollment, program advisors are waiting to assist you! Please contact your enrollment advisor as noted below:

If you would like to schedule an appointment for an advisor to contact you by phone, please download the QLess app. We'll be happy to help you at your convenience!

In order to facilitate the learning process and make your eLearning experience more dynamic, our campus store is offering the following options to supplement and support your efforts.

  1. FREE Ground Shipping Offer: Visit the campus store website for Free Ground shipping on all orders over $100. This includes various formats of course materials, supplies, apparel, technology, and more.
  2. Student financial aid (Pell/Loans/SEOG/VA/WIOA/Dual Enrollment) will be available for online Bookstore purchases May 11, 2020 - May 30, 2020. During this period, available balances are updated as all offices continue processing. Recently awarded or authorized financial aid may not reflect on your bookstore charge account immediately. Please allow a few hours for the system to update. You may contact the Bursar Office at bursar@GwinnettTech.edu if additional help is needed. Instructions for purchasing Bookstore items with financial aid can found here.
  3. Free Shipping on Rental Returns & Deadline Extensions: The campus store is offering free shipping return labels and is also extending the non-return period without penalty to assist with increased returns by mail. Click the COVID-19 message on the home page of the campus store website.
  4. To sell your textbooks online, please follow the link for instructions. https://www.bkstr.com/gwinnetttechnicalstore/sell-textbooks
  5. Students needing to return rental books, please follow the instructions here.

For more information regarding campus store COVID-19 preparedness please see the Follett Consumer Impact FAQs.


Bookstore Pick Up of Online Orders

The Gwinnett Tech Bookstore will be available for online order pick-up at the following locations and times provided below. Please read the following guidelines carefully for pick-up. Please plan to social distance. Signs will be available to assist with remaining 6ft apart if a line exists. Please have your student ID ready at pick up. Orders will be bagged or boxed for convenience. All students will be required to sign for orders. For everyone's safety, signature sheets are individual to each order and any pens and items touched are disinfected between customers.

Students will not be allowed inside either building.


Lawrenceville – Pick-up available behind building 100, near bookstore.

Week of 5/18
Monday – Thursday 1 p.m. – 5 p.m.

Week of 5/25
Monday – Closed
Tuesday – Thursday 10 a.m. – 5 p.m.

Week of 6/1
Monday – Thursday 10 a.m. – 5 p.m.

Alpharetta – Pick-up available outside of main entry doors.

Week of 5/18 - Closed

Week of 5/25
Monday – Closed
Tuesday – Thursday 10 a.m. – 3 p.m.

Week of 6/1
Monday – Thursday 10 a.m. – 3 p.m.


I owe a balance; how do I pay my bill?
  • Debit/credit card payments can be made online by logging in to gtc-web.org and clicking on the Student Services/Financial Aid tab. Choose "Make a Credit Card Payment" from the menu options and follow the instructions.
  • If you encounter an issue, please call us at 678-226-6700 or 678-226-6275. Email bursar@GwinnettTech.edu.
  • Login and password should be directed to RegistrarOffice@GwinnettTech.edu.

Mail checks and money orders to:

Gwinnett Technical College
Attn: Bursar Office
5150 Sugarloaf Pkwy
Lawrenceville, GA 30043


  1. I'm expecting a refund; when will I receive it?
    • Spring Term C and second disbursement loans are scheduled to be processed beginning March 27, 2020. Gwinnett Tech has partnered with BankMobile to deliver your refund. If you have not made a preference on how you would like to receive your refund, please do so at https://bankmobiledisbursements.com/refundchoices/.
    • Failing to make a preference with BankMobile will delay your refund.
    • If you expected a refund prior to March 27 and you did not receive it, you may contact bursar@GwinnettTech.edu or 678-226-6700 and 678-226-6275.

  2. How do I sign up for a Nelnet payment plan to pay for my tuition and fees?
  3. Please see the Nelnet Plan document for information and instructions for signing up for a payment plan.

    Please contact a staff member if you have additional questions about Nelnet. You may reach us at 678-226-6700 and 678-226-6275.


  4. I have a hold on my account, and I don't know why. Who can help me?
    • If you have a Business Office related hold, the Bursar Office can assist you at 678-226-6700 or 678-226-6275 or by email at bursar@GwinnettTech.edu.
No students are allowed on campus or in any buildings at this time.

May 12 Update:

Gwinnett Technical College signed and returned to the Department of Education the Certification and Agreement for the HEERF Cares Act Funds. The College intends to use, no less than 50 percent of the funds received under Section 18004(a)(1) of the CARES Act to provide Emergency Financial Aid Grants to students.

The Department of Education has recently released some updated guidance about CARES Act funding. These funds released to the College will be disbursed to those students who meet the following federal eligibility criteria:

  • Student must have a completed a 19-20 FAFSA, with no outstanding items, and determined to be Title IV eligible.
  • Student must have been enrolled, in at least one credit hour, in a Title IV eligible program, Spring semester, after March 16th.
  • Student must be meeting Satisfactory Academic Progress standards.
  • Student must meet certain student type criteria established by the Department of Education. The following student types have been excluded:
    • "H" dual enrollment student (HS or equivalent must be completed)
    • coded as foreign "F"
    • coded as transient student (receive funds from home institution)
    • defaulted on student loans, overpayments, or other loan restrictions
    • Term B (part of term ended prior to March 16)
    • enrolled exclusively in online courses for the spring term
More specific information on eligibility criteria and fund information can be found here at the Department of Education's website.

We encourage you to submit a 19/20 FAFSA if you have not already done so. If you completed a FAFSA, please check your financial aid status via your student Banner account, to submit any missing documents. (Instructions to do so can be found here.) This will allow the Financial Aid Office to determine your eligibility.

Allocation of funds:

  • Gwinnett Technical College's student allocation was $2,668,288. The eligible student population indicates that 4,202 spring semester students initially met the required criteria.
  • Gwinnett Technical College will at the outset award all eligible students a standard amount. Eligible spring semester students will receive a $500 one-time disbursement totaling $2,101,000. $315,000 will be reserved for potential additional eligible students.
  • The remaining funds will be available for $250, one-time grant requests, for eligible students experiencing emergency and substantial hardship, due to the Coronavirus pandemic. To apply for consideration of additional grant monies:
    • Eligible students can email a request through their student email account to FinancialAidOffice@GwinnettTech.edu
    • If the Financial Aid Office determines the student is eligible to apply, the application link will be added to the student Banner account.
    • Students must complete the electronic application and upload required supporting documentation, by June 30, 2020.
    • Grant requests will be reviewed within ten business days of submission. Funds will be awarded and disbursed upon application approval.
  • Any funds not fully disbursed from initial allocations, will be added to the grant request funds. Should funds remain as of July 31, 2020, further disbursements may be made to eligible students enrolled summer semester, who were also enrolled Spring semester during the pandemic timeframe.

All payments will be applied to the student’s Banner account, generating a refund. Refunds will then be distributed via BankMobile. If you have already made a refund preference with BankMobile then login to your account at bankmobilevibe.com to view your refund status. If you have not made a refund preference, visit www.refundselection.com to obtain your personal code and select a refund option. BankMobile refund options include an ACH to a bank account or opening a BankMobile Vibe account.

The timeline of initial disbursements is as follows:
May 12: 4,202 initial payments of $500 awarded to student accounts
May 14: 4,202 initial refunds posted to student accounts. BankMobile will make refunds available 1-2 business days after May 14.
Students should monitor their student email accounts beginning May 14 for a refund status update from BankMobile.

Questions?

  • For questions on eligibility, email FinancialAidOffice@GwinnettTech.edu from your student email account and include your name and student identification (900#).
  • For questions on BankMobile access of funds distributed, email Bursar@GwinnettTech.edu from your student email account and include your name and student identification (900#).

Classes transition to online/remote instruction beginning March 23, 2020. Students whose courses were previously 100% online will resume coursework as usual on March 23. Students whose courses were previously less than 100% online will begin online coursework on March 23. Faculty will provide students with instructions for the transition to online assignments, activities, and assessments via student email and Blackboard.


  1. What are the withdraw deadlines to receive a "W" for Spring Term A and Mini-mester C?
  2. UPDATE 3/30/20- The deadline for withdrawing with a "W" has been extended to Friday, April 17, 2020.


  3. How do I withdraw from just one of my classes?
  4. Withdrawing from a class can easily be completed online. Students withdrawing from one, or some, of their courses can do that online via student BANNER.

    • Log on to www.gtc-web.org
    • Select Enter Student / Faculty Secure Area
    • User Name: FLLLLLLXXXX (F= First Initial L= first 6 of last name XXXX= last four digits of student 900 number) example: My name is Sam Johnson 900001234 it would be=sjohnso1234
    • Password: gtcMMDDYY -six digit birthdate (example: gtc060688)
    • Select Student Services and Financial Aid
    • Select Registration
    • Select Add/Drop Courses
    • Select term, click Submit
    • Select course you want to withdraw from and select "Web Drop Delete" from the down box
    • Submit Change

  5. I need to withdraw from all my classes; how do I do that?
  6. Because withdrawing from all your courses may have an adverse effect on your financial aid, we want your decision to be an informed one.  Once you attempt to withdraw from your last class online, you will receive error message. We can still help you from afar! Please contact your enrollment advisor.  


    The Technical College System of Georgia (TCSG) recognizes that the change to fully online instruction may have impeded some students' ability to complete course requirements. Therefore, Gwinnett Technical College, in accordance with the TCSG procedure, will implement a special grade for affected students enrolled in Spring 2020 classes. Once the term is complete, students who withdrew from coursework as a result of the circumstances surrounding the disruption of instruction due to the COVID-19 pandemic crisis will receive a grade of "Z". The "Z" grade will not be calculated in a student's GPA and will provide for a "no-penalty withdrawal" for students.

Dual enrollment students should continue their spring 2020 Gwinnett Tech coursework online beginning March 23. Students should email their instructors with any questions related to coursework. Dual enrollment instructors should reach out to their program director with any questions related to the transition to online instruction.

Students who wish to continue with dual enrollment for summer term and beyond can complete their Gwinnett Tech student file. All students must complete an admissions application for Summer 2020 and Fall 2020 (if applicable). Students must also complete the NEW GaFutures dual enrollment application and send a snapshot of the Dashboard showing "High School Pending Profile" to DualEnrollment@GwinnettTech.edu (please include GTC student ID number).

GaFutures has created a new dual enrollment application that combines the Student Participation Agreement and the funding application into one online process. This new GaFutures application must be completed to participate in dual enrollment beginning Summer 2020. The new GaFutures process is for use by home study, public and private high school students. Submission of the paper SPA and former funding application for summer term and beyond will not be accepted by GaFutures. Should you have any questions about the GaFutures process, please contact GSFC at DualEnrollment@gsfc.org or 770-724-9251.

If you have questions about dual enrollment at Gwinnett Tech, please email us at: DualEnrollment@GwinnettTech.edu.

Refund
The Financial Aid and Bursar Departments will remain on schedule with our disbursement/refund schedule. Students with questions may contact the Bursar Office at bursar@GwinnettTech.edu. Please be patient. We will respond to emails as quickly as possible.

CARES Act (Coronavirus Aid, Relief, and Economic Security Act)
As you may be aware, federal funding under the CARES Act (Coronavirus Aid, Relief, and Economic Security Act) has been identified to go to colleges in response to the duly declared COVID-19 pandemic national emergency. The first installment of this funding is designated to go directly to students. Gwinnett Technical College has submitted the application, but has not yet received the funds.

In the meantime, the College is working on an appropriate plan for release of funds to students. At this time, we are still awaiting further guidance and clarification from the Department of Education on the exact regulations for disbursement, as well as what student populations are eligible to receive the money. We know the significance of this funding for some of our students in need and can assure you we are working diligently to release them as soon as possible. Thank you for your patience, and please refer here for further information as it becomes available.


I'm interested in learning more about Gwinnett Tech. During COVID-19, how can I get more information and ask questions?

  1. We are here to help! Here are a few ways you can get assistance:
    • To view the list of programs click here.
    • Call Gwinnett Tech at 770-962-7580. Representatives will be available to answer questions Monday – Friday 9 a.m. to 4 p.m.
    • Call the Recruitment Department at 678-226-6751 and leave a message. A Recruiter will return your call within one business day.
    • Email questions to GTCRecruitment@GwinnettTech.edu. A Recruiter will respond to your question within one business day.

  2. Can I still apply to the college for the fall term?
  3. Absolutely! We are still processing applications and want you to join us for your academic endeavor. Apply online by clicking here https://www.gwinnetttech.edu/enrollment/apply/.

    Because Accuplacer testing is currently unavailable, the College has developed additional admissions and placement procedures for students who do not have Accuplacer test scores by March 16, 2020.

    The College will utilize current acceptance levels and procedures as a first course of action. When those options are unavailable the following process will be followed:

    1. Test scores from the previous 10 years for SAT, ACT, COMPASS, PSAT, and ACCUPLACER will be evaluated for placement if available.
    2. In the absence of available placement test scores, high school GPA will be evaluated. No student with a high school GPA lower than 2.0 will be accepted. The College will utilize high school GPA scores s as follows:
      • Students must have a HS GPA of 2.00 or higher for college admission to a diploma or certificate program.
      • Students must have a HS GPA of 2.60 or higher for college admission to a degree program.
        • Students with a HS GPA of 2.0 to 2.59 wishing to enter a degree level program will be provisionally accepted with the following two options:
          • Complete the internally developed readiness tests upon acceptance to attempt to test out of the LS course requirements.
          • Register for both co-requisite learning support Math and English courses along with the college-level courses (ENGL 0911/1101 and MATH 0911/1111) and pass them for full admission to the degree program.

      • All dual enrollment students will be accepted as follows:
        • 2.0 or higher HS GPA for diploma or certificate level programs
        • 2.6 or higher HS GPA for degree level programs

  4. I've already begun the admissions process. How can I submit documents and check my status?
  5. We are still processing applications and are here to help you!

    • Admissions information is available here: https://www.gwinnetttech.edu/enrollment/apply/.
      • Transcripts – Send official transcripts electronically to AdmissionsDocs@GwinnettTech.edu through network providers such as eScrip-SAFE, Parchment, and National Student Clearing House.
      • Test Scores – Send your official SAT or ACT scores electronically to Gwinnett Technical College through your College Board SAT or ACT account.
      • Residency Document – email a legible copy of your valid driver’s license, state issued ID, and if applicable, the front and back of your permanent resident card to AdmissionsDocs@GwinnettTech.edu. Be sure to include your name and Student ID in the email.

    • Check the status of your application by visiting www.gtc-web.org. Follow these steps:
      • Click "Apply for Admissions/Check Admissions Status".
      • Enter your SSN or Student ID in the Login ID box.
      • Enter your birthdate in MMDDYY format in the PIN box.
      • Under "Processed Applications" click the application term to see your checklist.

    • Confused and still need assistance?
      • Please contact us by calling the main college number at 770.962.7580.
      • Staff are available Monday - Friday 9 – 4 p.m. to answer your questions!

  6. I need to take the Accuplacer NEXT test. When will I be able to do that? How do I sign up?
  7. ***Updated 5/6/20***
    During this time of social distancing, Gwinnett Tech is still investigating options to enable students to take the Accuplacer exam remotely that will also accommodate the large numbers. In the meantime, until future measures can be solidified to ensure the safety of staff and students, Gwinnett Tech will continue to use the temporary interim acceptance guidelines using high school GPA in lieu of Accuplacer Scores as described in #2 above.

    4/21/20 Accuplacer testing is still unavailable at this time, but please refer to #2 for NEW interim acceptance guidelines.


  8. I've been accepted and I need to attend New Student Orientation. Since the campus is closed, what do I do?
  9. New Student Orientation is an invaluable resource and important part of the journey to a successful academic experience. During this challenging time, we are utilizing alternative options to share the important information.


  10. I had my transcripts sent to Gwinnett Tech. How can I find out if they’ve been received and when will my transfer credit show on my student account?
  11. We are working diligently to continue processing transfer credit. For general information on transfer credit, please visit https://www.gwinnetttech.edu/enrollment/transfer/. Transfer credit will show on your student account approximately 4 - 6 weeks after you are accepted to the college. You will receive a notice, via your student email account from the Registrar’s Office, once your transfer credit evaluation is complete. To check for awarded transfer credit, please access your account at www.gtc-web.org to view your Gwinnett Tech Transcript.


  12. How can I check the status of my summer financial aid?
    • If you attended fall and spring semesters, the summer survey will be available on your student BANNER account. After you complete the survey, please allow three business days to receive your award notification.
    • If summer is your first semester at GTC this year, access your BANNER account from anywhere to check the status of your financial aid.  For more instructions on financial aid, visit https://www.gwinnetttech.edu/enrollment/financial-aid/ or contact your enrollment advisor.

  13. I need to submit documents to complete my financial aid file. How can I do that since campus is closed?

  14. I need to register for summer term classes.

  15. How do I register for classes?

  16. I received an error message when I tried to register. How can I get assistance?
  17. To discuss anything about your current or future enrollment, program enrollment advisors are waiting to assist you! Please contact your enrollment advisor as noted below:

    If you would like to schedule an appointment for an advisor to contact you by phone, please download the QLess app. We'll be happy to help you at your convenience!


  18. I'm interested in seeing if I’m eligible for WIOA support. Who can I speak to?
  19. Information on WIOA benefits can be found here: https://www.gwinnetttech.edu/community/wioa. For any assistance with Workforce Innovation and Opportunity Act benefits, please contact WIOA Coordinator, Brenda Beverly at BBeverly@GwinnettTech.edu.

IMPORTANT INFORMATION FOR GRADUATES

Spring graduation Applicants:

  • Spring semester grades are scheduled to post to your Banner account on Thursday, May 7.
  • Final graduation auditing and entering of awards will then begin after grades post and will run for approximately 4-6 weeks.
  • Newly graduated students will be notified via GTC email once the award(s) have been posted.

All graduates:
Because of the COVID-19 closure, diplomas will not be available for pick up until the college is once again open. Once graduation auditing is complete, if the college is not open, diplomas will be mailed to your confirmed address on record.

In the meantime, to ensure your diploma is sent to the correct location, please complete the following steps to GUARANTEE we have your correct mailing address:

  1. Check your mailing address. Log into Banner and click on "Personal Information." Then click "View Addresses and Phones."
    1. If it is accurate - Send an email to GraduationOffice@GwinnettTech.edu with your name and 900#, from your student email, indicating your mailing address is accurate (or reply directly to the email you received from the Graduation Office).
    2. If it is not accurate - Download the "Student Information Change Form" form here, email GraduationOffice@GwinnettTech.edu and attach the completed form with your correct address.
  2. Make sure there are no outstanding fees due or holds on your account. Log into Banner and click on "Student Services and Financial Aid." Click on "Student Records" then click on "View Holds."
    1. Diplomas will not be released to students with holds.
    2. Contact your Enrollment Team here or the Bursar here for assistance with clearing any holds.

Commencement Ceremony:
As you are aware, the Commencement ceremony has been postponed. At this time, a future date has not yet been set. We know this is a disappointing time as you have accomplished so much. However, we must put the health and safety of our students first. As soon as a date is solidified, we will let graduates know and there will be a sign up for participation. Should you wish to purchase your cap and gown in advance of the ceremony, for your own personal photos and use, please visit the bookstore here for ordering information.

Library staff will continue to provide research and instruction assistance during the campus closure. Resources available include live chat, email, and text reference service during established library hours.

Summer Semester: Library services will continue to be online only. Beginning May 26, 2020 service hours will be:

  • Monday - Thursday, 8 a.m. - 8:30 p.m.
  • Friday, 8 a.m. - 4 p.m.

Library staff have created video recordings of library research assistance workshops, which will be made available to faculty for incorporation into online courses. Library staff will continue to develop additional online, interactive content during the closure.

Students, faculty and staff also have access to online content accessible through the library home page at gtclibrary.libguides.com. These resources include GALILEO databases, ebooks through Gale Virtual Reference Library and Skillport, and interactive skills development, practice tests and career research available through a variety of digital content.

RETURNING MATERIALS?
Please leave items in the outside book return which is located outside building 100, between the double doors of the library hall entrance. The return is checked several times each day, Monday – Thursday. Users will receive a return confirmation notice via email.

The spring 2020 semester remains as scheduled.

  • Last official day of spring classes is April 25, 2020.
  • Final exams week is April 27 – May 2, 2020.
  • All 100% online courses will end on the stated semester end date.

Students who are enrolled in classes that cannot be completed 100% online due to required on-campus lab activities, skills tests, or off-campus clinical or internship activities will receive a grade of "I" incomplete at the end of the spring semester. Students will have an opportunity to complete these classes when it is safe for the College to resume these activities. All decisions will be made based on guidance from the State of Georgia and the Technical College System of Georgia. Faculty will communicate with students via Blackboard or student email with information about the process and timeline for completing classes. Once students complete the remaining class activities, grades of "I" will be changed to the final course grades students earn.

  • The College has decided to postpone the start of summer semester and extend it one week longer. The new summer term calendar can be found here.
  • As many summer semester courses as possible will be delivered in an online format. Students in programs requiring on-campus labs or other activity will be notified by their instructor(s) when classes will begin on campus. Some of those courses may begin online until state and system health officials determine it is safe to resume on-campus activities. All decisions will be made based on guidance from the State of Georgia and the Technical College System of Georgia.

If you have questions regarding registration please email RegistrarsOffice@GwinnettTech.edu.

We look forward to helping you stay on the path to achieve your academic goals!


  1. I'm struggling emotionally and need help. How can I get in touch with a counselor?
    We know this can be a trying time for everyone. If you need help, we want to get you assistance.
    • If you are at immediate risk of harming yourself or someone else, immediately call 911.
    • If you need urgent crisis intervention, please access any of these 24-hour emergency mental health crisis resources:
      • Georgia Crisis and Access Line 1-800-715-4225 mygcal.com
      • Veteran Crisis Line: 1-800-273-8255 (Press 1)
      • Suicide Hotline: 1-800-273-8255 sprc.org
      • Crisis Text Line: Text "HOME" to 741-741
      • United Way local resources 211unitedway.org
    • To reach our licensed counselor, please send an email to JBentley@GwinnettTech.edu or call 678-226-6486.
  2. I'm not doing well academically in my class, who can I contact for assistance?
    Our instructors and retention support staff are here to help!

  3. I'm concerned about my veterans benefits; how can I get in touch with someone to assist me?
    Please contact Gwinnett Tech's Office of Veterans Affairs at VA@GwinnettTech.edu for specific questions about your Department Veterans Affairs Educational Benefits (GI Bill®).

  4. How do I get support for my disability accommodations?

  5. I need assistance with my WIOA benefits. How can I get in touch with someone to answer my questions?
    For any assistance with Workforce Innovation and Opportunity Act benefits, please contact WIOA Coordinator, Brenda Beverly at BBeverly@GwinnettTech.edu.

  6. I want to schedule a certification test. When will the lab re-open for testing?
    During this time of social distancing, the specialty testing center is not open. Once visitors are allowed back on campus, testing registration options will be posted. Stay tuned for further information!

REMINDER - Weekly GTC Student E-News: The student newsletter is e-mailed to all students on Fridays. As Student Life becomes aware of additional resources, they will be included. Please check it weekly.

Resources for assistance: We know some students relied on options that are no longer available during this time, including the college’s own food pantry. If you are facing food insecurity challenges, please click here for a list of food pantries and support resources in the Gwinnet and North Fulton communities.


During this time, Gwinnett Tech is still committed to ensuring fair treatment of its faculty, staff, and students. Please see our policy listed below and follow the guidelines listed to report a concern.

Gwinnett Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age political affiliation or belief, genetic information, disabled veteran or the Vietnam Era, or spouse of military member or citizenship status. Sexual harassment of students, including sexual violence, is a form of sexual discrimination prohibited by Title IX of the Education Amendment of 1972.

For compliance concerns, complete the “Report a Concern” form located at https://www.gwinnetttech.edu/report-a-concern/ or contact Lisa Richardson, Director of Special Populations and Title IX, at lrichardson@gwinnetttech.edu.

The answer to many student technology related questions can be located at Dashboard. Should you require further assistance, please contact the GTC Student Helpdesk at StuHelpDesk@GwinnettTech.edu.

  1. I need to get copies of my Gwinnett Tech transcripts. How do I go about doing that since campus is closed?

  2. To order same day electronic Gwinnett Tech transcripts please visit: https://www.gwinnetttech.edu/enrollment/request-transcript/. Should you have further questions please contact the Registrar’s office at RegistrarsOffice@GwinnettTech.edu and a member of our Registrar’s Office team will be happy to assist you.
    • Same day hard copy transcripts are unavailable at this time. However, should you have an emergency situation, please contact the Registrar’s office at RegistrarsOffice@GwinnettTech.edu.

ENGLISH Learning Support Tutoring (available beginning Monday, March 23, 2020):

The English Department provides live phone tutoring to students enrolled in Learning Support English courses. Through the department web page form, students provide their contact information (phone number and student e-mail address), submit relevant documents, and choose a preferred callback time. Confirmation is sent to the student as a reminder, uploaded data is sent to the tutor, and the requested appointment time is placed onto a Tutoring Calendar. After reviewing student submissions, a tutor calls the student at the requested time to give feedback on the assignment and will provide additional resources for the student to review after the session. For information about tutoring, please contact Instructor Cherie Shipman at CShipman@GwinnettTech.edu.

To submit a request for tutoring assistance, go to: www.tinyurl.com/GTCEnglishtutor

Learning Success Center Tutoring for Math and Writing/ENGLISH:
Math Tutoring Link: Tutoring Session for Math
Writing/ENGLISH Tutoring Link: Tutoring Session for Writing

Online tutors are available to all Gwinnett Technical College students. Using the link provided above, students should complete a web page form, provide contact information (phone number and student e-mail address), and upload relevant documents. A tutor will contact the student through e-mail or phone during the hours the tutor is on duty. Tutor work schedules are available on the Math and English instructors' Bb page. For information, please contact Karmen Sunshine at KSunshine@GwinnettTech.edu.

STEM Center Tutoring

STEM Center tutors will be available via Blackboard Collaborate sessions to answer questions for students taking Life Science courses (anatomy & physiology, biology, physics, chemistry). Tutors are able help students master content as well as develop study skills. The Collaborate platform will also serve as an online space where students can work together virtually, as they would have in the STEM Center. Tutors can help to pair students who are working on similar content. Students should login to Blackboard to access the virtual STEM Center.

I am a work study student. When can I return to work? Will I get paid?

  • No students should be on campus at this time.
  • For the week of March 23rd, the Department of Education has allowed Federal Work Study students to continue to be paid their average work hours for that week.
  • For the week of Spring Break (March 30 - April 3), Federal Work Study students cannot be compensated as that is already a scheduled semester break.

   Faculty and Staff

No one should be on campus without proper authorization. Please contact your supervisor before any attempts to visit campus.

The GTC Helpdesk is available from 8 a.m. - 6 p.m. and can be reached via SherpaDesk, itsupport@GwinnettTech.edu or by phone at 678-266-6601. We will have all IT staff on duty to provide the fastest response times, but you should expect to leave a voicemail most of the time as we anticipate a large volume of calls.

For HR related questions, please call 678-226-6814 or email SereneSmith@GwinnettTech.edu.


During this time, Gwinnett Tech is still committed to ensuring fair treatment of its faculty, staff, and students. Please see our policy listed below and follow the guidelines listed to report a concern.

Gwinnett Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age political affiliation or belief, genetic information, disabled veteran or the Vietnam Era, or spouse of military member or citizenship status. Sexual harassment of students, including sexual violence, is a form of sexual discrimination prohibited by Title IX of the Education Amendment of 1972.

For compliance concerns, contact LaShanta Cox, Vice President of Human Resources, at lcox@gwinnetttech.edu.

Gwinnett Technical College is preparing for remote teaching and learning for all students and faculty. The purpose of this quick guide is to help Gwinnett Tech faculty with the transition of face-to-face classes to online using the Blackboard learning management system. Blackboard provides a variety of tools that enable faculty to teach and maintain communication with students. This guide will highlight some tools and resources that will help faculty with remote teaching. For more help with best practices for designing and delivering online courses as well as technical support, contact the Distance Education Department at BlackboardSupport@gwinnetttech.edu.

Additional information: https://gtclibrary.libguides.com/RemoteTeaching

For questions concerning teleworking, please contact your supervisor.

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